Shipping & Delivery Policy

Last Updated: September 24, 2026

At Vayronly, we aim to make product delivery convenient, reliable, and transparent for our customers throughout Bangladesh.

This Shipping & Delivery Policy explains how orders are processed, dispatched, delivered, and handled in situations where delays or delivery problems occur.

1. Delivery Coverage

Vayronly may deliver products to locations within Bangladesh where our available courier and logistics partners provide service.

Delivery availability may vary depending on:

Customer location
Product type
Product size or weight
Courier coverage
Product availability
Delivery restrictions

Some products may have location-specific delivery limitations.

2. Order Processing

After an order is placed, Vayronly may review and verify the order before dispatch.

Order processing may include:

Order confirmation
Customer verification
Product availability verification
Packaging
Courier booking
Dispatch preparation

Processing time may vary depending on the product and order volume.

3. Delivery Time

Estimated delivery time may vary depending on the customer’s location and the product ordered.

Delivery may take longer because of:

Courier workload
Public holidays
Weather conditions
Transportation issues
Product availability
Incorrect address information
Customer unavailability
Unexpected logistical circumstances

Any delivery estimate provided by Vayronly should be considered an estimated timeframe rather than an absolute guarantee unless specifically stated otherwise.

4. Delivery Charges

Applicable delivery charges may vary depending on:

Delivery location
Product size
Product weight
Courier service
Order value
Promotional offers
Product-specific delivery terms

The applicable delivery charge will be communicated or displayed during the ordering process where available.

5. Order Confirmation

For certain orders, Vayronly may contact the customer to confirm:

Customer name
Mobile number
Delivery address
Product
Quantity
Payment method
Other necessary order information

If an order cannot be verified, Vayronly may delay or cancel the order where reasonably necessary.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please provide:

Recipient name
Active mobile number
House/building information
Road/area
City
District
Other relevant delivery instructions

Incorrect or incomplete information may cause delays or failed delivery.

7. Courier Delivery

Orders may be delivered through third-party courier or logistics partners.

Once a parcel has been handed over to the courier, delivery operations may be subject to the courier’s procedures.

Vayronly may assist customers in resolving delivery-related issues where reasonably possible.

8. Customer Availability

Customers should remain available at the provided phone number during the expected delivery period.

If a courier cannot reach the customer, the delivery may be delayed or returned.

Additional delivery attempts may be subject to courier policy.

9. Order Tracking

Where tracking information is available, Vayronly or the applicable courier may provide tracking details.

Customers may use the available tracking information to monitor shipment progress.

Tracking availability may vary by courier and order type.

10. Delayed Deliveries

Although Vayronly works to process orders promptly, delays may occur due to circumstances beyond our reasonable control.

Examples include:

Severe weather
Natural disasters
Traffic restrictions
Political or governmental restrictions
Courier disruptions
Public holidays
Transportation problems
High order volume
Incorrect customer information

Vayronly will make reasonable efforts to assist customers when a delivery is delayed.

11. Damaged Package

If a package appears visibly damaged when delivered, customers should:

Inform the delivery representative where possible.
Photograph the package.
Record an unboxing video when possible.
Contact Vayronly as soon as possible.

Damage claims may require photographs, videos, order information, and other evidence for verification.

12. Wrong or Missing Product

If you receive:

A wrong product
A missing item
Missing accessories
An incomplete package

please contact Vayronly within the applicable period under our Return & Refund Policy.

13. Failed Delivery

A delivery may fail because of:

Incorrect address
Incorrect phone number
Customer unavailable
Customer refusing delivery
Courier access limitations
Incomplete delivery information

Where possible, Vayronly may coordinate another delivery attempt.

Additional delivery charges may apply depending on the circumstances.

14. Refused Orders

Customers are encouraged not to refuse confirmed orders without a valid reason.

Repeated refusal or intentional failure to receive orders may result in:

Restrictions on future Cash on Delivery orders
Additional delivery requirements
Cancellation of future orders
Other reasonable account restrictions

15. Cash on Delivery

Where Cash on Delivery is available, the customer is expected to pay the applicable order amount to the delivery representative at the time of delivery.

Customers should prepare the correct or appropriate payment amount where possible.

16. Delivery of Large or Special Products

Certain large, fragile, heavy, electronic, automotive, or specialized products may require special delivery arrangements.

Delivery conditions may vary according to the product.

Additional charges or special arrangements may apply where applicable.

17. Delivery Restrictions

Certain products may have delivery restrictions due to:

Size
Weight
Fragility
Battery or electronic components
Courier restrictions
Legal or logistical limitations

If a product cannot be delivered to a particular location, Vayronly may contact the customer with an alternative arrangement where possible.

18. Product Inspection at Delivery

Customers are encouraged to verify the parcel and product condition as soon as reasonably possible after receiving the order.

For electronics, mobile phones, laptops, gadgets, and fragile products, customers are strongly encouraged to record an unboxing video.

19. Delivery and Return

Delivery completion does not remove a customer’s rights under the applicable Return & Refund Policy.

If a product is damaged, defective, incorrect, or incomplete, please follow the return procedure described in the Return & Refund Policy.

20. Delivery Cancellation

Orders may be cancelled before dispatch according to our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may apply.

21. Policy Changes

Vayronly may update this Shipping & Delivery Policy from time to time.

The latest version will be published on this page with a revised Last Updated date.

22. Contact Us

Vayronly

House 110, Road 3, Block F, Banani, Dhaka, Bangladesh

Phone: +880 1630-350683
Email: vayronly@gmail.com
Website: https://vayronly.com

Call Center: Monday – Sunday | 09:00 AM – 07:00 PM

We appreciate your cooperation in providing accurate delivery information and remaining available to receive confirmed orders.