Last Updated: September 24, 2026

At Vayronly, we want every customer to have a convenient and satisfactory shopping experience.

If you receive a product that is damaged, defective, incorrect, incomplete, or otherwise qualifies under the applicable return conditions, you may request a return, replacement, exchange, or refund in accordance with this policy.

Please review the following conditions carefully before requesting a return.

1. Return Eligibility

A product may be eligible for return or replacement if:

• The product arrives damaged.
• The product is defective or non-functional.
• You receive a different product from the one ordered.
• Essential parts or accessories are missing.
• The product does not match the agreed specifications due to an error attributable to Vayronly.
• The product is specifically identified as returnable on its product page.
• Another return condition specifically applies to the product.

Return eligibility may vary according to product category, brand, condition, and warranty terms.

2. Return Request Period

Customers should contact Vayronly within 7 days of receiving the product if they wish to report a damaged, defective, incorrect, or incomplete product.

Requests submitted after the applicable period may not be accepted unless otherwise required by applicable law or approved by Vayronly.

We strongly recommend checking the product immediately after delivery.

3. Return Conditions

A returned product should generally:

• Remain unused or used only as reasonably necessary to identify the issue.
• Be in its original condition.
• Include original packaging where applicable.
• Include manuals, tags, accessories, cables, chargers, and other supplied items.
• Include the original invoice or valid proof of purchase.
• Not have been intentionally damaged, modified, altered, or misused.

Products missing important components may be rejected or may be subject to an appropriate deduction where applicable.

4. Unboxing and Damage Claims

Customers are strongly encouraged to record an unboxing video when opening products, especially electronics, mobile phones, laptops, gadgets, and fragile products.

For damage or missing-item claims, Vayronly may request:

• Unboxing video
• Product photographs
• Packaging photographs
• Order number
• Invoice
• Description of the issue

An unboxing video may assist our team in verifying damage, missing components, or packaging-related issues.

5. Wrong Product

If you receive a product different from the one ordered, please contact us within the applicable return period.

After verification, Vayronly may arrange:

• Replacement with the correct product
• Exchange
• Refund
• Another appropriate resolution

The incorrect product should generally be returned with its original packaging and included accessories.

6. Defective Product

If a product appears defective or non-functional, Vayronly may first conduct an assessment or provide basic troubleshooting instructions.

Depending on the product and circumstances, we may offer:

• Troubleshooting
• Replacement
• Exchange
• Repair or warranty service
• Refund
• Another appropriate resolution

Some electronics and technical products may require inspection by Vayronly, a supplier, manufacturer, or authorized service center.

7. Change of Mind

Returns solely because of a change of mind are not automatically available for every product.

Where a change-of-mind return is specifically accepted, the product must generally:

• Be unused
• Be undamaged
• Remain in original condition
• Include original packaging
• Include all applicable accessories and documentation

Applicable return delivery charges may be the customer’s responsibility unless otherwise stated.

8. Non-Returnable Products

Certain products may not be eligible for return due to their nature or condition.

Examples may include:

• Used products where returns are not applicable
• Products damaged by the customer
• Products altered or modified after delivery
• Products missing essential components
• Products without required packaging or documentation
• Customized or personalized products
• Products specifically marked as non-returnable
• Products where hygiene or usage considerations prevent return

The individual product page may contain additional return conditions.

9. Return Request Process

To request a return, contact Vayronly through our available customer support channels.

Please provide:

• Full name
• Order number
• Mobile number
• Product name
• Reason for return
• Photos or videos where requested
• Other information required for verification

Do not send a product back without receiving return instructions from Vayronly.

10. Return Inspection

Returned products may be inspected before a replacement, exchange, or refund is approved.

Inspection may consider:

• Product condition
• Reported defect
• Physical damage
• Product identity
• Accessories
• Packaging
• Warranty status
• Signs of misuse
• Applicable return conditions

A return may be rejected if the product does not satisfy the applicable requirements.

11. Return Delivery Charges

If the return is approved because Vayronly supplied a wrong, damaged, defective, or incomplete product, Vayronly may arrange or cover the applicable return delivery cost, depending on the circumstances.

For customer-requested returns that are not caused by a Vayronly error or product defect, applicable return delivery charges may be payable by the customer.

The applicable arrangement will be communicated during return processing.

12. Replacement and Exchange

Where an eligible replacement is approved, Vayronly may provide the same product subject to availability.

If the same product is unavailable, Vayronly may offer:

• An alternative product with customer agreement
• Exchange where applicable
• Refund
• Another reasonable resolution

13. Refund Eligibility

A refund may be considered where:

• A return is approved.
• Replacement is unavailable.
• An order is cancelled due to product unavailability.
• A product is confirmed to be eligible for refund.
• A refund is otherwise approved under this policy.

The final refund amount may depend on the circumstances of the case.

14. Refund Method

Where reasonably possible, refunds may be processed using the original payment method.

For Cash on Delivery orders, Vayronly may request customer information necessary to process the refund through an available method.

Customers are responsible for providing accurate refund information.

15. Refund Processing Time

After the returned product has been received, inspected, and approved, Vayronly will initiate the applicable refund process.

The time required for the refund to reach the customer may depend on:

• Payment method
• Bank
• Payment provider
• Financial institution
• Processing procedures

Vayronly is not responsible for delays caused by third-party financial institutions after the refund has been initiated.

16. Partial Refund

A partial refund may be considered in certain circumstances, including where:

• Accessories are missing.
• Packaging or included items are missing.
• The product has been used beyond what is reasonably necessary to identify the issue.
• Customer handling has caused damage.
• Other applicable conditions justify a deduction.

Any applicable deduction will be communicated where appropriate.

17. Customer-Caused Damage

A return, refund, or replacement may be rejected where damage results from:

• Physical impact
• Accidental damage
• Liquid or water damage
• Electrical damage
• Improper installation
• Incorrect connection
• Unauthorized repair
• Modification
• Misuse
• Negligence
• Failure to follow manufacturer instructions

18. Delivery Refusal

Customers should accept confirmed orders when they are delivered.

Repeated or intentional refusal of confirmed orders may result in restrictions on future Cash on Delivery orders.

Any refund associated with a refused shipment may be subject to applicable delivery, return, or processing costs.

19. Electronics and Gadgets

Certain electronics may require:

• Activation
• Configuration
• Software updates
• Device compatibility
• Installation
• Troubleshooting

A technical issue caused by incorrect configuration, unsupported software, incompatibility, or incorrect installation may not qualify as a product defect.

Vayronly may refer the product to a technical or authorized service provider where necessary.

20. Policy Exceptions

Vayronly may consider exceptional requests on a case-by-case basis.

Any exception granted does not automatically change the general terms of this policy or create a permanent entitlement.

21. Changes to This Policy

Vayronly may update this Return & Refund Policy from time to time.

The latest version will be published on this page with a revised Last Updated date.

22. Contact Us

Vayronly

House 110, Road 3, Block F, Banani, Dhaka, Bangladesh

Phone: +880 1630-350683
Email: vayronly@gmail.com
Website: https://vayronly.com

Please contact our customer support team before sending any product back.