Log in/Sign Up
Access Account
Last Updated: September 4, 2026
At Vayronly, we want every customer to have a satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, incomplete, or does not meet the applicable return conditions, you may request a return, replacement, or refund in accordance with this Return & Refund Policy.
Please read the following terms carefully before requesting a return or refund.
A product may be eligible for return or replacement if:
Return eligibility may vary depending on the product category and type.
Customers should contact Vayronly within 7 days of receiving the product if they wish to report a damaged, defective, incorrect, or incomplete item.
Return requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law or specifically approved by Vayronly.
We strongly recommend inspecting your order immediately after delivery.
To be eligible for a return or replacement, the product should generally:
Products returned without the required accessories, packaging, or documentation may be subject to rejection or a deduction where applicable.
If you receive a visibly damaged package or product, please notify the delivery representative where possible and contact Vayronly as soon as possible.
For damage-related claims, we may request:
Providing an unboxing video may help us investigate and resolve damage or missing-item claims more efficiently.
If you receive a product that is different from the product you ordered, please contact Vayronly within the applicable return period.
After verification, we may arrange a replacement with the correct product or provide another appropriate resolution.
The incorrect product should be returned in its original condition with its packaging, accessories, and other included items.
If a product is defective or does not function as described, Vayronly may first investigate the issue.
Depending on the product and circumstances, we may offer:
Certain electronics and gadgets may require technical inspection before a replacement or refund is approved.
Some products sold by Vayronly may include a manufacturer or seller warranty.
Where a warranty applies, warranty claims may be handled according to the specific warranty terms of the product.
Warranty coverage generally does not include damage caused by:
Warranty terms may vary from one product or brand to another.
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, usage, or other applicable conditions.
Examples may include:
The return eligibility of a particular product may be subject to its individual product description and applicable terms.
Returns due solely to a change of mind may not be accepted for every product.
If a product is eligible for a change-of-mind return, the product must generally remain unused, undamaged, and in its original condition with all applicable packaging, accessories, tags, and documentation.
Any applicable return delivery costs may be the customer's responsibility unless otherwise stated by Vayronly.
To request a return, please contact Vayronly through our available customer support channels.
Please provide:
Our customer service team may review the request and provide instructions for returning the product.
Please do not send a product back without receiving return instructions from Vayronly.
Returned products may be inspected by Vayronly or an authorized service provider before a replacement or refund is approved.
The inspection may verify:
A return request may be rejected if the product does not meet the applicable return requirements.
If the return is approved because Vayronly sent a wrong, damaged, defective, or incomplete product, Vayronly may arrange or cover the applicable return delivery cost, depending on the circumstances.
For returns that are not caused by an error or defect attributable to Vayronly, the customer may be responsible for applicable return delivery charges.
The applicable arrangement will be communicated to the customer when the return is approved.
Where a replacement is approved, Vayronly may provide the same product subject to availability.
If the exact product is unavailable, we may offer:
Replacement availability may depend on product stock and supplier availability.
A refund may be provided when:
The final refund amount may depend on the circumstances of the return and the applicable terms.
Where possible, refunds will be processed using the original payment method.
For Cash on Delivery orders, Vayronly may request appropriate customer information necessary to process the refund through an available refund method.
Customers may be required to provide accurate information for successful refund processing.
Once a return has been received, inspected, and approved, we will initiate the applicable refund process.
The time required for the refund to reach the customer may vary depending on the payment method, banking system, payment service provider, or other financial institution involved.
Vayronly is not responsible for delays caused by third-party financial institutions or payment providers after the refund has been initiated.
In certain circumstances, a partial refund may be considered if:
Any applicable deduction will be communicated to the customer where appropriate.
Customers may request cancellation of an order before it has been dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the applicable return conditions may apply.
Vayronly may also cancel an order due to product unavailability, pricing errors, suspected fraudulent activity, incorrect customer information, or other legitimate reasons.
Vayronly may reject a return, replacement, or refund if the product has been damaged due to improper use, negligence, accident, unauthorized modification, improper installation, or failure to follow the manufacturer's instructions.
This includes, where applicable:
Customers are encouraged to accept confirmed orders when they are delivered.
Repeatedly refusing or intentionally failing to receive confirmed orders may result in restrictions on future Cash on Delivery orders or other ordering privileges.
Any refund associated with a refused order may be subject to applicable delivery, return, or processing costs.
An exchange may be offered for eligible products where the issue is verified and replacement stock is available.
Exchange eligibility may vary by product category and condition.
Customers should contact Vayronly before sending any product for exchange.
Certain electronic products may require activation, installation, configuration, software updates, or compatibility checks.
Before requesting a return for an electronic product, customers may be asked to perform basic troubleshooting steps.
A product may not be considered defective if the issue results from:
Where necessary, Vayronly may refer the product to an authorized service center or technical team for verification.
Vayronly may consider exceptional return or refund requests on a case-by-case basis.
Any exception granted by Vayronly does not automatically create a permanent entitlement or change the general terms of this Return & Refund Policy.
Vayronly reserves the right to update or modify this Return & Refund Policy from time to time.
Any updated policy will be published on this page with a revised Last Updated date.
Customers are encouraged to review this page periodically for the latest information.
If you have any questions about returns, replacements, or refunds, please contact us.
Vayronly
House 110, Road 3, Block F, Banani, Dhaka, Bangladesh
Phone: +880 1630 350683
Email: vayronly@gmail.com
Call Center Hours: Saturday – Thursday | 10:00 AM – 8:00 PM
Vayronly
Quality Products. Better Shopping.
Share options