Last Updated: September 4, 2026

At Vayronly, we are committed to delivering your orders safely and conveniently across Bangladesh. This Shipping & Delivery Policy explains our delivery areas, estimated delivery time, shipping charges, and other important delivery-related information.

Please review this policy before placing an order.

1. Delivery Coverage

Vayronly currently provides delivery services throughout Bangladesh, including:

• Dhaka City
• Other districts and cities across Bangladesh
• Available residential and commercial delivery locations supported by our courier partners

Delivery availability may vary depending on the product, location, courier service, and other operational circumstances.

2. Estimated Delivery Time

Our standard delivery target is within 7 days from the date your order is confirmed.

Estimated delivery time may vary depending on:

• Delivery location
• Product availability
• Order confirmation time
• Courier operations
• Weather conditions
• Public holidays
• Transportation conditions
• Unexpected operational or logistical issues

While we aim to deliver every order within the estimated timeframe, Vayronly cannot guarantee an exact delivery date or time.

3. Delivery Charges

Delivery charges are calculated according to the delivery location and applicable order conditions.

Inside Dhaka

Delivery Charge: ৳70

Orders delivered within the applicable Dhaka delivery area will generally have a delivery charge of ৳70 per order.

Outside Dhaka

Delivery Charge: ৳100–৳120

Orders delivered outside Dhaka will generally have a delivery charge between ৳100 and ৳120, depending on the delivery location, courier service, product type, size, weight, or other applicable delivery conditions.

The applicable delivery charge will be displayed or communicated during the ordering process.

4. Delivery Confirmation

After placing an order, Vayronly may contact you by phone, SMS, email, or other available communication methods to confirm your order.

To avoid unnecessary delivery delays, customers should provide:

• Correct full name
• Active mobile number
• Complete delivery address
• Area/locality name
• District and relevant location details

Customers are responsible for ensuring that the information provided during checkout is accurate.

5. Order Processing

Orders are generally processed after successful order placement and confirmation.

Processing time may vary depending on product availability and order requirements.

Some products may require additional processing time due to stock location, product preparation, quality checking, or other operational requirements.

Delivery time begins after the order has been appropriately processed and confirmed for shipment.

6. Delivery Attempts

Our courier partner may make one or more attempts to deliver your order.

Customers should remain available at the provided delivery address or ensure that an authorized person is available to receive the package.

If the customer cannot be reached, provides an incorrect address or phone number, or is unavailable to receive the order, delivery may be delayed or the package may be returned to us.

Additional delivery charges may apply in certain cases.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

Vayronly will not be responsible for delivery delays, failed delivery, or additional delivery costs caused by:

• Incorrect address
• Incomplete address
• Incorrect phone number
• Missing location details
• Customer being unavailable
• Failure to respond to courier calls

If you notice an error in your delivery information after placing an order, please contact Vayronly as soon as possible.

8. Cash on Delivery

Where Cash on Delivery is available, customers are required to pay the full payable amount to the delivery representative at the time of delivery.

Customers should verify the order amount before completing payment.

Cash on Delivery availability may depend on the delivery location, order value, product category, customer history, and other applicable conditions.

9. Checking Your Order Upon Delivery

Customers are encouraged to inspect the package when receiving the order.

If the package appears visibly damaged, opened, or tampered with, please notify the delivery representative where possible and contact Vayronly immediately.

For damaged, defective, incorrect, or missing products, please refer to our Return & Refund Policy.

Where appropriate, customers may be requested to provide photographs or an unboxing video to assist with the investigation.

10. Delivery Delays

Although we aim to deliver orders within 7 days, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

• Severe weather
• Floods or natural disasters
• Transportation disruptions
• Public holidays
• Strikes or road blockages
• Courier service interruptions
• Unexpected logistical issues
• Incorrect customer information
• High order volumes
• Other unforeseen circumstances

In such cases, Vayronly will make reasonable efforts to facilitate delivery as soon as possible.

11. Courier Services

Vayronly may use third-party courier and logistics providers to deliver customer orders.

Once an order is handed over to the courier, delivery operations may be subject to the courier provider's procedures and service conditions.

We will work with our delivery partners to resolve reasonable delivery-related issues and provide customers with appropriate assistance.

12. Multiple Products in One Order

If an order contains multiple products, Vayronly may deliver the products together or separately depending on product availability, stock location, size, weight, or logistics requirements.

If products are shipped separately, customers may receive them at different times.

Any applicable delivery charges will be communicated according to the order conditions.

13. Delivery to Remote Areas

Delivery to certain remote, rural, or hard-to-reach locations may require additional time or may be subject to special courier conditions.

In such cases, Vayronly or our courier partner may contact the customer regarding the available delivery options and applicable charges.

14. Product Availability and Delivery

Delivery estimates are subject to product availability.

If a product becomes unavailable after an order has been placed, Vayronly may contact the customer to discuss:

• An alternative product
• Revised delivery arrangements
• Order cancellation
• Applicable refund

If payment has already been made for an unavailable product and the order is cancelled, the applicable refund will be processed according to our Refund Policy.

15. Delivery Refusal

Customers are encouraged to receive confirmed orders when they are delivered.

Repeatedly refusing or intentionally failing to receive confirmed orders may result in restrictions on future Cash on Delivery orders.

Any additional delivery or return costs resulting from an unaccepted order may be applicable according to the circumstances.

16. Delivery Address Changes

Customers may request a change to their delivery address before the order is dispatched.

Address changes may not be possible once the package has been handed over to the courier.

If an address change results in additional delivery charges or logistical costs, the customer may be responsible for those applicable costs.

17. Shipping Charges and Promotional Offers

Delivery charges may change from time to time based on location, courier rates, promotional campaigns, product type, or other business conditions.

Vayronly may occasionally offer free or discounted shipping promotions.

Unless specifically stated in a promotional offer, standard delivery charges will apply.

18. Delivery of Large or Special Products

Certain products may require special handling because of their size, weight, fragility, or other characteristics.

For such products, delivery charges and delivery arrangements may differ from standard shipping.

Any applicable special delivery requirements will be communicated to the customer where necessary.

19. Undelivered or Returned Packages

If a package cannot be delivered because the customer is unavailable, the address is incorrect, the phone number is unreachable, or the customer refuses to accept the order, the courier may return the package to Vayronly.

If the customer wishes to have the order shipped again, additional delivery charges may apply depending on the circumstances.

20. Lost or Damaged Shipments

If an order is lost or damaged during the delivery process, customers should contact Vayronly as soon as possible.

We may coordinate with the relevant courier service to investigate the issue and determine an appropriate resolution.

For confirmed issues attributable to the delivery process, Vayronly will take reasonable steps to assist the customer.

21. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information.
• Providing an active phone number.
• Being available to receive the order.
• Responding to reasonable delivery-related calls.
• Paying the applicable amount and delivery charge.
• Inspecting the package upon delivery where possible.

Failure to meet these responsibilities may result in delivery delays, failed delivery, or additional costs.

22. Changes to This Shipping Policy

Vayronly reserves the right to update or modify this Shipping & Delivery Policy from time to time.

Any updated policy will be published on this page with a revised Last Updated date.

Customers are encouraged to review this page periodically for the latest shipping and delivery information.

23. Contact Us

If you have any questions regarding shipping, delivery charges, order status, or delivery issues, please contact us.

Vayronly
House 110, Road 3, Block F, Banani, Dhaka, Bangladesh

Phone: +880 1630 350683
Email: vayronly@gmail.com

Call Center Hours: Saturday – Thursday | 10:00 AM – 8:00 PM

Vayronly
Quality Products. Better Shopping.