Last Updated: September 24, 2026

Vayronly is an online shopping platform based in Dhaka, Bangladesh. Since 2024, we have been serving customers with a growing range of products from 100+ brands across electronics, gadgets, mobile phones, mobile accessories, laptops, computer accessories, bike and automotive products, men’s fashion, and other lifestyle categories.

At Vayronly, we understand that your personal information is important. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices and rights available to you.

By accessing or using vayronly.com, creating an account, placing an order, contacting us, or otherwise using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website or services.

1.1 Personal Information

Depending on how you interact with Vayronly, we may collect:

• Full name
• Mobile phone number
• Email address
• Delivery address
• Billing address, where applicable
• District, city, postal code, and other delivery information
• Account information
• Order information
• Product and purchase history
• Return, refund, replacement, or warranty information
• Information provided when contacting customer support
• Any other information you voluntarily provide to us

We aim to collect only information that is reasonably necessary to provide our services and operate our online store.

1.2 Account Information

If you create an account with Vayronly, we may collect information required to create and manage your account.

This may include your name, email address, mobile number, saved addresses, account preferences, and order history.

You are responsible for keeping your account credentials secure and should notify us if you believe your account has been accessed without authorization.

2. Order and Transaction Information

When you place an order through Vayronly, we may collect information relating to the transaction, including:

• Order number
• Products ordered
• Product quantity
• Product price
• Delivery information
• Payment status
• Order status
• Return or replacement information
• Refund information
• Warranty or service information

This information helps us process your order, arrange delivery, provide customer support, and maintain appropriate transaction records.

3. Payment Information

Vayronly may provide multiple payment options, including Cash on Delivery and other payment methods made available through the website.

When payment is processed through a third-party payment provider, bank, financial institution, or payment service, your payment information may be handled directly by that provider.

Vayronly does not intentionally retain complete payment card information when such information is processed directly by an authorized third-party payment provider.

Third-party payment providers may process your information according to their own privacy policies and applicable legal requirements.

4. Automatically Collected Information

When you visit or use our website, certain technical information may be collected automatically.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location
• Pages visited
• Products viewed
• Referring website
• Date and time of access
• Website interaction information
• Technical and diagnostic information

This information may help us maintain website functionality, improve performance, analyze website usage, protect our systems, and provide a better shopping experience.

5. Cookies and Similar Technologies

Vayronly may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

• Remember shopping cart information
• Remember preferences
• Maintain account sessions
• Improve website performance
• Understand how visitors use our website
• Improve website security
• Support website functionality
• Analyze general website usage

You may manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website features or functionality.

6. How We Use Your Information

Vayronly may use your information for legitimate business and service-related purposes, including:

• Processing and confirming orders
• Delivering purchased products
• Communicating with customers
• Providing customer support
• Managing customer accounts
• Processing returns and replacements
• Processing refunds
• Handling product warranties and service requests
• Verifying orders
• Preventing fraudulent or unauthorized activity
• Improving website performance
• Improving our products and services
• Understanding customer needs and website usage
• Sending important service notifications
• Sending promotional communications where permitted
• Maintaining business and transaction records
• Complying with applicable laws and legal requirements

We will seek to use personal information for appropriate purposes consistent with the reason it was collected and applicable legal requirements.

7. Customer Communications

We may contact you using the contact information you provide for purposes such as:

• Order confirmation
• Order verification
• Delivery updates
• Delivery-related communication
• Payment-related communication
• Return or refund updates
• Warranty or service communication
• Customer support
• Account-related notifications
• Important changes to our services or policies

These communications may be necessary for providing our services and may continue even if you choose not to receive promotional messages.

8. Promotional Communications

Where permitted by applicable law and where appropriate consent has been obtained, Vayronly may send information about:

• New products
• Special offers
• Discounts
• Promotional campaigns
• Seasonal sales
• New collections
• Product recommendations
• Vayronly services and updates

You may request to stop receiving promotional communications by following available unsubscribe instructions or contacting us.

Please note that service-related communications, such as order and account notifications, are not promotional communications and may still be sent when necessary.

9. Sharing of Personal Information

Vayronly does not sell or rent customers’ personal information as a commercial product.

However, we may share limited information with trusted third parties when necessary to provide our services or comply with legal obligations.

These parties may include:

Delivery and Logistics Partners

We may provide necessary customer information to courier, delivery, and logistics partners so that purchased products can be delivered.

Payment Providers

Payment information may be processed by banks, payment gateways, financial institutions, or other authorized payment service providers.

Technology and Service Providers

We may use third-party providers for hosting, website infrastructure, technical support, communication, security, analytics, or other operational services.

Warranty and Service Partners

For certain electronics, gadgets, mobile phones, laptops, computer accessories, bike electronics, automotive products, and other products, information may be shared with an applicable manufacturer, supplier, authorized service center, or warranty provider when necessary to provide warranty or after-sales service.

Legal and Government Authorities

We may disclose information when required or permitted by applicable law, court order, regulatory requirement, law enforcement request, or other lawful process.

We aim to limit shared information to what is reasonably necessary for the relevant purpose.

10. Product Warranty and After-Sales Service

Certain products sold through Vayronly may be covered by manufacturer, seller, supplier, or service-provider warranties.

When you request warranty or after-sales service, we may need to provide relevant order or customer information to the applicable supplier, manufacturer, distributor, or service center.

The information shared will generally be limited to what is reasonably necessary to verify the purchase and process the service or warranty request.

Warranty terms may vary depending on the product, brand, supplier, and applicable warranty conditions.

11. Data Security

Vayronly takes reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, loss, destruction, or disclosure.

Our security measures may include appropriate access controls, administrative procedures, technical safeguards, and other reasonable security practices based on the nature and sensitivity of the information.

However, no internet transmission, website, electronic storage system, or digital communication method can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Personal Data Breaches

If Vayronly becomes aware of a personal data security incident, we may take reasonable steps to investigate, contain, mitigate, and address the incident.

Where applicable under Bangladesh law, we may make required notifications to the relevant authority and/or affected individuals within the legally prescribed framework.

Our response may include:

• Investigating the incident
• Restricting unauthorized access
• Taking corrective security measures
• Assessing potential impact
• Preserving relevant records
• Providing notifications where legally required

13. Data Retention

Vayronly may retain personal information for as long as reasonably necessary for the purposes for which it was collected.

Information may be retained for purposes including:

• Completing transactions
• Providing customer support
• Processing returns and refunds
• Managing warranties
• Maintaining order and accounting records
• Preventing fraud and abuse
• Resolving disputes
• Protecting legal rights
• Meeting legal, regulatory, tax, or accounting requirements

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.

14. Your Personal Data Rights

Subject to applicable law, you may have rights concerning your personal information.

These may include the ability to:

• Request information about how your personal data is processed
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where processing is based on consent
• Raise concerns about the handling of your personal information
• Request appropriate information concerning our data processing practices

Some requests may be subject to legal, security, contractual, or operational limitations.

To make a privacy-related request, please contact us using the information provided in the Contact Us section below.

15. Accuracy of Your Information

We rely on customers to provide accurate and current information.

Please ensure that your name, mobile number, email address, and delivery address are correct when placing an order.

Incorrect or incomplete information may result in:

• Delivery delays
• Failed delivery attempts
• Order verification issues
• Order cancellation
• Difficulty processing returns or refunds

If you identify an error in your information, please contact Vayronly as soon as possible.

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16. Children’s Privacy

Vayronly does not knowingly seek to collect unnecessary personal information from children.

If you are under the applicable age for independently using online shopping services, you should use Vayronly with the involvement of a parent, guardian, or responsible adult where required.

If we become aware that personal information has been collected from a child in circumstances where such collection was not appropriate or legally permitted, we may take reasonable steps to address and delete the information where appropriate.

17. Third-Party Websites and Services

Our website may contain links, integrations, or references to third-party websites and services.

These may include payment services, social media platforms, delivery services, manufacturers, warranty providers, or other external websites.

Vayronly does not control the privacy practices of independent third parties.

We recommend reviewing the privacy policy and terms of any third-party website or service before providing information to them.

18. Fraud Prevention and Order Security

Vayronly may process customer and transaction information to detect and prevent:

• Fraudulent orders
• Unauthorized transactions
• Fake or abusive orders
• Promotional abuse
• Suspicious account activity
• Repeated misuse of return or refund procedures
• Attempts to compromise website security

Where reasonably necessary, Vayronly may verify an order, delay processing, cancel an order, or restrict account activity to protect customers and our business.

19. Information Related to Electronics and Technical Products

Because Vayronly sells electronics, mobile phones, laptops, computer accessories, gadgets, bike electronics, automotive accessories, and other technical products, some customer information may be required for:

• Product activation
• Warranty verification
• Technical support
• Service requests
• Repair requests
• Replacement processing
• Manufacturer or supplier verification

Where such information is required, Vayronly will seek to use it only for the relevant service or business purpose and in accordance with applicable requirements.

20. International or Third-Party Data Processing

Some technology, hosting, payment, analytics, communication, or other service providers used by Vayronly may process information through systems located outside Bangladesh.

Where personal information is processed through third-party systems or transferred across borders, Vayronly will seek to apply reasonable safeguards and comply with applicable legal requirements.

21. Legal Disclosure

Vayronly may disclose personal information when reasonably necessary to:

• Comply with applicable laws
• Comply with lawful government requests
• Respond to court orders or legal proceedings
• Protect our customers
• Protect Vayronly’s rights and property
• Investigate suspected fraud or unlawful activity
• Protect the security of our website and services

Where legally permitted, we will seek to limit such disclosure to information reasonably necessary for the relevant purpose.

22. Changes to This Privacy Policy

Vayronly may update this Privacy Policy from time to time to reflect changes in:

• Our products and services
• Website functionality
• Business operations
• Technology
• Data protection requirements
• Applicable laws and regulations

When changes are made, we may update the Last Updated date at the top of this page.

We encourage customers to review this Privacy Policy periodically.

23. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws and regulations of Bangladesh.

Nothing in this Privacy Policy is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

24. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way Vayronly handles personal information, please contact us.

Vayronly

Address: House 110, Road 3, Block F, Banani, Dhaka, Bangladesh

Phone: +880 1630-350683

Email: vayronly@gmail.com

Website: https://vayronly.com

Call Center: Saturday – Thursday | 10:00 AM – 8:00 PM

Vayronly — Quality Products. Better Shopping.

We are committed to providing a convenient, transparent, and customer-focused online shopping experience while taking reasonable steps to protect the personal information entrusted to us.